TMI Public Courses: Register now!

2-day workshop: A Complaint Is a Gift, 28 & 29 September 2010

This two-day workshop will shift your paradigm about customer complaints!

Your reputation is dependent on how well you deal with complaints. Unhappy customers tell others, and with the internet, that number can get into thousands!  Effective handling of complaints is therefore an essential part of how we manage our organizations. 

A Complaint Is a Gift is a highly interactive experiential workshop that creates awareness of the complaints culture as it is today, and takes constructive step to make improvement.Book NOW for early bird discounts and the first 10 people to register will get a FREE copy of the latest edition of A Complaint Is a Gift book worth RM79.80.

Click here for PDF brochure