A Complaint is a Gift a Real Hit!

TMI held a hugely successful A Complaint is a Gift public program on 28-29 September 2010. Feedback was nothing short of brilliant!

They showed participants how to treat complaints in a positive way – as gifts – rather than as problems. Participants then practiced using TMI’s 8 Step GIFT formula to help them turn unhappy customers into loyal customers.

Participants came from the financial services, telecommunications, banking, insurance, motor vehicle and medical industries.

These are what the participants have to say:

“The sessions were very engaging and entertaining!” –Telecommunications participant-

“I now have more confidence in dealing with customers.”. –Motor Vehicle Participant-

“I have now acquired both the knowledge and skills to handle any complaints that come my way.” –Motor Vehicle Participant-

“Paradigm shift: There’s nothing too difficult that cannot be resolved; Positive attitude brings positive reactions!” –Banking Industry Participant-

“The principles introduced in this workshop are applicable to my daily work as well as life.” -Banking Industry Participant-