TMI’s ‘A Complaint Is a Gift’ a hit in Russia!

We have just heard from our US TMI Partner Dr Janelle Barlow, who is the author of ‘A Complaint Is a Gift’ that the Sverbank (sometimes written as Sberbank) in Russia has bought 29,000 (yes, that is correct, twenty-nine thousand) copies of the first edition of the book. The bank is attempting to transform itself and how to handle complaints is part of that transformation.

Sverbank is just one of a multitude of companies around the world that have implemented TMI’s ‘A Complaint Is a Gift’ approach to create happier customers.TMI Malaysia offers the full range of services associated with ‘A Complaint Is a Gift’ to help your organisation deal with complaints with lower stress and higher effectiveness. Call us!

Click HERE to know more about A Complaint Is a Gift!