Upcoming Public Courses: How to Keep your Customers coming back in Challenging Times, 29 Apr 2009. Register now!

Your customers are more precious than ever before – you want them to keep coming back and tell others about your organisation.
Our internally developed and acclaimed training programs - Putting People First and A Complaint is a Gift - will give you a head start to achieve this.

Two half day workshops
The day consists of two half day workshops. Both sessions are designed for HR, Training, Customer Service, Complaint Handling and Service Quality Managers and decision makers. 
You can attend just one session or choose to attend both the morning and afternoon sessions.

Workshops at a glance

Morning session 

Putting People First: Sample one of the world’s most successful customer service training programs
Presented by: Malar Villi, Senior Consultant, TMI

In this lively session, we will share with you some of the concepts and tools from TMI’s legendary Putting People First program. Putting People First is one of the world’s most successful customer service training programs.

Most customer service training program say that “it’s all about attitudes” – and then they teach skills.

Putting People First focuses on your people and inspires them to change their attitudes about service. People come away from this program thinking differently about themselves and the service they deliver.

 

Afternoon Session

A Complaint Is A Gift: Based on Dr. Janelle Barlow’s best selling book!
Presented by: Rajes Singam, Senior Consultant, TMI

In this highly practical session, TMI will help your organisation become more effective when dealing with service breakdowns that lead to customer complaints. It creates awareness of the complaints culture as it is today, and takes constructive steps to make improvement using simple and useful techniques and tools.
The Complaint is a Gift concept has now been adopted as a way of life by hundreds of organisations in 70 countries around the world and weaved into their processes, systems and culture.

 

Limited to only 25 seats. Based on First come first served basis
We have only 25 seats available at each workshop, so please let me, or Ann Gooi from our office (ann@tmimalaysia.com.my) know if you want to attend before 20th April 2009.

For more information on these workshops, please refer to the brochure attached. Click here for PDF brochure

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