Back by Popular Demand! 2-day workshop: A Complaint Is a Gift, 23 & 24 Feb 2009

A Complaint Is a Gift is a highly interactive experiential workshop that creates awareness of the complaints culture as it is today, and takes constructive step to make improvement.

Malar Villi, your course leader brings with her more than 15 years of vast experience across numerous industries from working with all personnel transcending all levels of the organisation. She is a Certified Personality Trainer (USA), a pioneer in utilising the Personality Plus training tool in the Asian region and a Certified Associate of Six Seconds Emotional Intelligence Network, USA.  She is also a qualified ICSA (UK) graduate and has completed her Masters in Training and Human Resource Development, Newport University. She has been trained by TMI’s Global Master Trainers in Complaints and Customer Service programmes.

Book before 13 February 2009 for early bird discounts!
This two-day workshop will shift your paradigm about customer complaints!

Click here for PDF brochure

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