International Seminar: Book Now! Best-selling author and service guru: Dr Janelle Barlow, TMI USA

Click here to view video.

Book now to privilege a one day service workshop with international service guru.

Dr Janelle Barlow, best-selling author, award winning speaker and international customer service consultant:

“New Thinking on how to Build A Complaints Friendly Organisation.”

Book before 29 September for early bird discounts!

If you are responsible for customer satisfaction on your organisation, then this workshop is for you!

Learn how to use the voice of your customer to build your organisation’s reputation and profits.

This one day workshop will change the way that you think about customer complaints!

Click here for PDF  brochure.

First 30 to book will receive a free signed copy of the second edition of Dr Barlow’s best-selling book, A Complaint is a Gift.

Click here for news : The Edge (week of 22 Sept 2008) pages MW14 & MW15.

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