Newsletter

Welcome to Momentum: TMI Consultancy’s Newsletter

We have designed Momentum to be read in just 10 minutes!

What’s in Momentum, Volume 1 2006

• Internal Branding: Why Human Resources Departments Should Play A Major Role In Brand Building
• Creating the Differentiated Service Experience: Tip - Don’t Script Your Customer Service
• Complaints Management: Does Your OrganisationTreat Your Complaints As Gifts?
• Learning from the Legends: Lessons from the man who turned Nissan around in 2 years

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What’s in Momentum, Volume 2 2006

• Branded Customer Service: Is Your Service On-Brand…Or Is It bland?
• A Complaint is a Gift: Caution – The Dangers of Setting KPIs to Reduce Complaints
• Leadership: A Key to Improvement – Face the Truth
• Learn from the Legends: Leadership – the Art of Making Things Happen

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